At Fixi, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our mobile application and related services (“Services”).

By downloading, accessing, or using Fixi, you agree to the practices described in this policy.

1. Information We Collect

We collect the following types of information to provide and improve our services:

a. Personal Information

  • Name
  • Phone number
  • Email address
  • Home address or service location
  • Payment details (processed via secure third-party gateways)

b. Device and Usage Information

  • IP address
  • Device type and OS
  • App usage data (such as service requests, booking times, etc.)
  • Location data (if permission is granted)

2. How We Use Your Information

We use the collected information to:

  • Schedule and manage service appointments
  • Communicate order status and service updates
  • Process payments securely
  • Verify identity and ensure safety
  • Improve our services and user experience
  • Send promotional offers or updates (only with your consent)

3. Sharing Your Information

We do not sell or rent your personal data. However, we may share your information with:

  • Service professionals/technicians assigned to your bookings
  • Payment processors to handle transactions securely
  • Third-party service providers for app analytics, customer support, or communication
  • Legal authorities, if required by law or to protect the rights and safety of Fixi and its users

All third-party partners are contractually bound to protect your information in compliance with applicable laws.

4. Data Security

We implement ISO-certified and industry-standard security measures to protect your personal information. While no method of transmission over the internet is 100% secure, we strive to use all reasonable means to safeguard your data.

5. Your Choices

You have the right to:

  • Access and update your personal information
  • Opt out of promotional communications
  • Disable location tracking via your device settings
  • Request deletion of your account and associated data

To exercise any of these rights, contact us at fix@fixi.in.

6. Children’s Privacy

Fixi is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.

7. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will notify you by updating the date at the top and, where appropriate, through in-app notifications.

8. Contact Us

For any questions or concerns about this Privacy Policy or how we handle your data, please contact us at: